Refund policy

1. Guaranteed refund of the product's value after 60 days of use.

The effectiveness of Snowborn Skin Probiotic Therapy has been confirmed by clinical studies conducted at Hamilton International Laboratory. Based on these results, we offer a 60-DAY MONEY-BACK GUARANTEE on the products you purchase, subject to the following conditions:

1.1 You must have purchased the “Guaranteed Healthy Skin” Acne Treatment.

1.2 The products must have been purchased from our website,snowbornskin.com.

1.3. Schedule a consultation with one of our consultants via Messenger.

1.4 The treatment should be administered daily for 2 months (60 days).

1.5 Take photos of your skin at the start of treatment and send them to us via Messenger on the same day.

1.6 Please contact us every week after the treatment begins with new photos so we can monitor your skin's recovery and adjust the treatment if necessary.

1.7 If there is no improvement in the condition of your skin when comparing the photos taken at the beginning and after 60 days, the cost of the products will be refunded.

2. Right to Return Purchased Goods

In accordance with the Consumer Protection Act, you may exercise your right to return the products you purchased at your own expense, without any penalties and without having to provide a specific reason. All you need to do is notify us by email at consult@snowbornskin.com within 30 days of the date you received the product.

The products you wish to return must be sent back within 30 days of the date on which you notified us of your decision to the following address: Bulgaria, Sofia 1421, 47 Gorski Putnik St., 5th floor

If you have met all the requirements listed below, we will issue a full refund for the returned products:

2.1 The products must be unopened and in their original packaging

2.2 They must show no signs of use, damage, or soiling

2.3 Please include the document you received with the products or your order number

You are responsible for the costs of returning the products.

You will be notified if the returned products cannot be accepted because they do not meet the conditions specified in points 1.1, 1.2, and 1.3 of the previous paragraph. In this case, you may choose to have the products shipped back to you at your expense. If you refuse the aforementioned delivery, we reserve the right to retain the products and the amount paid for them.

Please note that any customs duties, taxes, and fees you paid for the delivery of the purchased products (if any) are non-refundable.

Online Return or Cancellation Request

In addition to using the form, you can quickly and conveniently request a return of a delivered product or cancel an order that has not yet been shipped directly from your customer account, without having to contact us.

How it works:

  1. Log in to your customer account.

  2. Enter your email address—you'll receive a six-digit login code at that address. No password is required.

  3. Open the relevant order and click the return or cancellation button next to the item.

  4. Select a reason and submit the request.

You will receive a response with a decision and instructions via email. Returns can only be requested for items that have already been delivered, and cancellations can only be made for items that have not yet been shipped.

3. Complaints

3.1 A claim for a damaged shipment is filed:

  • upon receipt of the shipment and in the presence of the courier, which is noted in the waybill and documented in a report of findings completed on the spot in two copies, signed by the recipient and the courier.

or

  • within 3 business days of receiving the shipment, by emailing consult@snowbornskin.com, making sure to include the order number and photos of the product(s).

3.2 Although we offer a 100% guarantee on our products* and the actual benefits of using them vary from person to person, we acknowledge that some customers may be dissatisfied with their effectiveness. In this case, please contact us so we can determine how we can assist you. If there is a valid reason for a complaint, it may be filed within 30 days of the date of receipt of the product.
Please note that increased sensitivity or an allergic reaction to the delivered goods cannot in itself be considered a defect in the goods. Similarly, defects in gifts and other free items that we provide in addition to your order are not considered defects.

* For best results when using each product, please visit our website at www.snowbornskin.com

If, when you purchased the product you wish to return, it came with one or more free items, you must also return those items in the same condition (complete and unused, in their original, unopened packaging).

4. Refunds

The refund process for returned products begins within 14 business days of the date we receive them.

The timeframe for receiving a refund for the amount you paid for the returned products depends on the payment method you used:

  • Cash-on-delivery purchases: We will refund all amounts paid upon delivery or in person only via bank transfer to your personal account.
  • Purchases made with a credit or debit card: We will refund all amounts to the same account (card) used to make the payment. The refund processing time will also depend on the policy of the card issuer;